Password Management Benefits

P-Synch® benefits to organizations include:

P-Synch realizes cost savings and enhanced productivity for both users and the IT help desk:

User Productivity: Users experience fewer password problems.
This is a result of password synchronization, which helps users to remember one or two passwords, rather than forgetting or writing down many different passwords.
Reduced Help Desk Call Volume: Password problems are resolved by self service.
Of problems that remain after activating password synchronization, the majority are resolved by self service and never generate a help desk call.
Reduced Help Desk Cost Per Call: Password problem calls are resolved quickly.
Remaining password problem calls are resolved by the P-Synch web interface, which handles every aspect of the call and allows a support analyst to resolve a password problem call in about 1 minute.

P-Synch improves user service by simplifying password management:

Users only have to remember one or two passwords.
All passwords are managed through a single, friendly interface.
Password policy is the same everywhere and is clearly defined.
In the event of a password or login problem, users can quickly resolve their own problem, rather than calling the help desk.
Password expiration notices are delivered to all users, not just those who log into the NOS daily.

P-Synch improves the security of authentication processes:

A global password policy ensures that no passwords are easily guessed, and all passwords are regularly changed.
Password synchronization helps users to remember their passwords, rather than writing them down.
Strong authentication ensures that users are properly authenticated prior to a self-service or assisted password reset.
Delegation allows help desk analysts to reset passwords for users without having administrator credentials on managed systems.
Extensive audit logs create accountability for password resets.
Encryption ensures that no sensitive data are stored or transmitted in plaintext.