Password Management Benefits
Password Manager benefits to organizations include:
Cost Savings and Improved Productivity
Password Manager realizes cost savings and enhanced productivity for both users and the IT help desk:
- User Productivity: Users experience fewer password problems.
This is a result of password synchronization, which helps users to remember one or two passwords, rather than forgetting or writing down many different passwords.
- Reduced Help Desk Call Volume: Password problems are resolved by self service.
Of problems that remain after activating password synchronization, the majority are resolved by self service and never generate a help desk call.
- Reduced Help Desk Cost Per Call: Password problem calls are resolved quickly.
Remaining password problem calls are resolved by the Password Manager web interface, which handles every aspect of the call and allows a support analyst to resolve a password problem call in about 1 minute.
Improved User Service
Password Manager improves user service by simplifying password management:
- Users only have to remember one or two passwords.
- All passwords are managed through a single, friendly interface.
- Password policy is the same everywhere and is clearly defined.
- In the event of a password or login problem, users can
quickly resolve their own problem, rather than calling the
help desk.
- Password expiration notices are delivered to all users, not just those who log into the NOS daily.
Stronger Security
Password Manager improves the security of authentication processes:
- A global password policy ensures that no passwords are easily guessed, and all passwords are regularly changed.
- Password synchronization helps users remember their passwords, rather than writing them down.
- Strong authentication ensures that users are properly authenticated prior to a self-service or assisted password reset.
- Delegation allows help desk analysts to reset passwords for users without having administrative access on managed systems.
- Extensive audit logs create accountability for password resets.
- Encryption ensures that no sensitive data is stored or transmitted in plaintext.