Cost Savings Example
Following is a typical cost savings example for an organization with 10,000 users:
| Total number of users: | 10,000 | ||
| Item | Current | Reduced by Password Manager | Notes |
| Number of password problems per year | 30,000 | 6,000 | Users have fewer passwords to remember |
| User cost per problem | $10 | $2.50 | Problems used to take 20 minutes to solve (assume user cost is $60k/yr). Now resolved in 5. |
| Cost of user productivity lost to password problems per year | $300,000 | $15,000 | |
| Number of password related help desk calls per year | 30,000 | 2,400 | 60% of remaining problems go to self-service |
| Cost per problem at help desk | $25 | $15 | Simpler, faster resolution. |
| Number of password related calls escalated to system administrators per year | 4,500 | 0 | 15% escalation before; none using Password Manager |
| Total help desk cost per year | $862,500 | $36,000 | |
| Total cost (help desk + user) per year | $1,162,500 | $51,000 | |
| Total savings per year | $1,111,500 |