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Software license:

P-Synch® pricing is based on the number of users (people, not login accounts). This includes all features and support for all target systems. A one-time purchase grants customers the perpetual right to use P-Synch.

Customers are encouraged to, over time, extend their deployment of P-Synch to manage new target systems and to activate new features, at no additional charge.

Customers may run as many P-Synch servers as required, to provide high availability, redundancy and a test/QA environment, at no additional charge.

Annual maintenance:

Annual maintenance is typically based on a 3-year commitment. First year fees are 20% of the software license fee, purchased at time of purchase of software license. Maintenance fees for years 2 and 3 are due at time of renewal on the anniversary date; maximum fee escalation in years 2 and 3 is 15% of the previous year's fee.

Annual maintenance includes:

Unlimited technical support via e-mail, telephone, fax and secure remote VPN, if such access is provided by the customer, during regular support hours, 13 hours per day, 5 days per week (Monday to Friday 7 AM to 8 PM Eastern time)
All major and minor updates and upgrades to P-Synch are included in the maintenance contract, so the customer does not have to purchase upgrade products.

Optional emergency incident support coverage is also available during non-regular support hours, 24 hours/day, 7 days/week. A technician will respond to your request for assistance within 90 minutes of your call. The annual fee for such coverage is 5% of the software license fee.

Services:

Some Hitachi ID customers elect to implement P-Synch on their own. However, Hitachi ID does offer and for larger deployments recommends, fixed-price deployment services.

Hitachi ID's implementation services include complete configuration and activation of P-Synch, as well as preliminary work such as system design and follow-up work such as user adoption monitoring and development of adoption strategies.

P-Synch-related services are provided both remotely and on-site, as appropriate.

All Hitachi ID services are provided on a fixed price, agreed-deliverables basis, based on a mutually agreed-upon statement of work.

Hitachi ID professional services are priced at a fixed rate per day. Services are delivered at the pace that the customer can accept them.

Price quote:

Please contact us for a price quote.